Terms and conditions
Dimcho Gigov Terms and Conditions
Orders will be checked, processed and confirmed. You must verify that all the details on the confirmation are correct and that our service meets your requirements.
You will receive a pro-forma invoice by fax or email. We accept Bacs transfers and cheque (the bank details for Dimcho Gigov are available on request). Your order will not be dispatched until payment has been processed.
All prices exclude VAT and delivery.
Delivery is usually within 10 to 14 working days of receipt of approved artwork, however large orders may take longer.
Packing and Transport
Goods will be packed securely before dispatch Dimcho Gigov are not liable for any delay, damage to or loss of articles after leaving our premises both in . Claims for damage while in transit should be made upon the carriers delivering the goods immediately on receipt. Unless written notification of any complaint is made to Dimcho Gigov within 7 days of receipt we will be unable to accept liability.
Loss or Damage
Dimcho Gigov is not responsible for any loss or damage from any cause whatsoever in respect of any article entrusted to us for any purpose whatsoever. Customers should be aware that carriers cannot always guarantee delivery by a certain time. Dimcho Gigov
own transport can be used when timing is critical. The cost of this service can be obtained by contacting Dimcho Gigov.
Dimcho Gigov will endeavor to match colour to any proofs supplied, but do not accept responsibility for colour correcting any files or scans supplied to us as RIP ready. An additional charge will be made for colour correction. Artwork should be supplied in accordance with the supplied technical specifications. For a pantone matching please note the industry standard for pantone matching dyed material +/- 10% and colours can often not be reproduced on a computer screen.
Once your products have been printed, no further modifications or additions can be made to the logo- please make sure that you examine and proofread all the samples before you approve. No returns or refunds are offered on customised merchandise. It is the client’s responsibility to checks and approves product quality. In the event of a complaint, all relevant work must be returned to Dimcho Gigov within 14 days with a written explanation of the reason for return. No responsibility for errors will be considered by Dimcho Gigov unless a written order was originally supplied. Goods must be returned in their original packaging.
Cancellation can only be made before an order proceeds to printing. All cancellation requests must be made in writing and sent to Dimcho Gigov
via Fax or Post.
None of the above affects your statutory rights as a consumer.